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FONAR HUMAN RESOURCES

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631-694-5434 fax    

CURRENT JOB LISTINGS

Title:
Technical Support Specialist

Position Type:
Full-Time/Evening, Some Weekends Required

Primary Location:
Melville, New York

Description:
Technical Support Engineer to provide telephone support to Customers and Service Engineers

Duties and Responsibilities:
Provide technical support to customers on operational and maintenance aspects of MRI system equipment

Make decisions about when to dispatch Service Engineers based on the severity of the problem and customer interactions

Document all Customer Support Operations related activity in Service Records Database for traceability purposes

Follow up with customers when necessary to confirm resolution of problems

Other duties and projects as may be assigned

Required Skills:
Associate or Bachelor Degree in Electronics or related field and/or equivalent experience

Experience working in technical support or customer service environment

Be able to explain and interpret complex information that requires patience and understanding

English proficiency required

Good verbal, written communication and critical thinking skills

Work with others and independently

Communicate with co-workers and supervisors

Valid driver’s license

Salary:
Salary Negotiable

 

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